Shipping policy

Shipping Policy - Aura Finds Co

Thank you for shopping at Aura Finds Co. We are dedicated to providing you with a seamless shopping experience and ensuring your orders are processed and delivered efficiently.

1. Order Processing Time

  • All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • Once your order has shipped, you will receive another notification with your tracking number.

2. Shipping Rates & Estimated Delivery Times

We offer standard insured shipping across the United States and selected international destinations.

Shipping Option Estimated Delivery Time Cost
Standard Insured Shipping 7 to 12 Business Days FREE

Please note: Shipping times are estimates and start from the date of dispatch, not the order date. Unexpected delays can occur due to customs processing, weather conditions, or peak holiday seasons.

3. Order Tracking

When your order has shipped, you will receive an email notification from us containing a tracking number you can use to check its status. Please allow 24 to 48 hours for the tracking information to become active in the courier's system.

4. Wrong Address Disclaimer

It is the responsibility of the buyer to ensure that the shipping address entered is correct. We do our best to speed up processing and shipping times, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at aurafindsco.contact@gmail.com if you believe you have provided an incorrect shipping address.

 

5. Lost, Stolen, or Damaged Packages

  • Aura Finds Co is not liable for products damaged or lost during transit if the carrier marks the item as "Delivered."

  • If you received your order damaged, please take clear photos/videos of the item and packaging, and contact our support team immediately at aurafindsco.contact@gmail.com so we can assist you with a replacement or claim.

6. Customs, Duties, and Taxes

Aura Finds Co is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

7. Contact Us

If you have any further questions about our shipping policy or need help tracking your parcel, please feel free to reach out to us at:

  • Email: aurafindsco.contact@gmail.com

  • Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)